National Tuxedo Rental Satisfaction Guarantee
We are committed to making sure you are 100% satisfied with our service! That means guaranteed fit and no-charge exchanges. You will receive your tux 7-10 days before your Event! We make it easy, convenient and safe for you to shop with National Tuxedo Rentals 24 hours a day, 7 days a week. Your experience will be exceptional!
SERVICE, FIT & EXCHANGES
Excellent fit, quality items, superior service and fabulous prices are what we strive to deliver. Regular orders are placed 21 days in advance so your tuxedo arrives to your door 7-10 full days before your Event. Compare our early delivery with retail stores that typically make you wait until 2 days before your Event to pick up your rentals. With our service there is no waiting in line or driving back and forth to the store. You have lots of time to try everything on in the comfort of your home and if you need anything at all exchanges can be requested right online https://nationaltuxedorentals.com/shipping-returns-exchanges. For questions we also offer online chat, email and telephone customer service so we can make sure everything is great! We process any size exchanges right away and 100% free of charge for orders over $50, as long as we are notified within 48 hours of delivery.
LAST MINUTE? STILL NO PROBLEM
For those who ordered last minute or get "too relaxed" and missed the 4 day timeframe, if you need an exchange we are still here to help! Exchanges will still be no charge for orders over 50, though any items you need but we will pass along expedited shipping costs.
If you want to return your item for any reason, we will refund 100% of the rental or purchase cost as long as it is shipped and on its way back to us (unworn) within thee business days after you receive it (and before your scheduled event). For refund returns, shipping charges are only refundable if we made an error (which is very rare) on your order or if your items were damaged during shipping.
TOP NOTCH CUSTOMER SERVICE
We are committed to resolving any issues that you might have in a no-hassle, fast and friendly manner no matter what the issue is. Our toll free telephone number is 1-888-348-4547 and our standard warehouse shipping hours are Monday-Friday 10:00 a.m. - 6:00 p.m. (EST). For 24 hour service you may also email support firstname.lastname@example.org or visit our website contact page for online chat with a customer service specialist.