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Exchanges & Returns

Pick what you need to do. Each one has its own rules and steps.

Exchange a rental

Need to make a change to your rental? We’ve got you.

FreeSizing issues requested within 48 hours of initial delivery
$15Additional exchanges, style changes, or any exchange after 48 hours

How it works

  1. 1

    Request it online

    Exchanges go through the form only. We can’t take them by phone or chat.

  2. 2

    Receive a replacement

    Arrives before your event date.

  3. 3

    Return after the event

    Keep everything until after the event and return it all in one box.

Start my exchange

Someone else placed your order? Look up your order.

Return a rental

After your event, send everything back in one box using your return label.

Ship it within 3 days after your event. UPS needs to have your box by then.
Running late?Late fees are $20/day per tuxedo. If you need more time, an extension costs less.
Extend my rental

How it works

  1. 1

    Pack everything

    Pack up all rental items into one box, including any replacement items we sent you.

  2. 2

    Add the return label

    Attach your return label. Make sure any old labels are covered or removed.

  3. 3

    Ship it back

    Drop off your box at UPS.

    Find a drop-offSchedule a pickup

Self Serve

Lost your return label?Request a new one online with your order number.
Get a new label
Need it longer?Extend your rental for $25 per week.
Extend my rental

Return a purchase

Purchased items may be returned as long as the following are true:

It’s unused and in its original condition
It’s been 30 days or less since delivery
Your event date hasn’t passed yet

How it works

  1. 1

    Initiate a return

    Fill out our quick return form.

    Start a purchase return
  2. 2

    Get a return label

    We’ll send you return instructions and a pre-paid return label via email.

  3. 3

    Ship it back

    Within 30 days of delivery and before your event date.

Not quite the right fit? Consider having it altered by a local tailor before you return it.

Rented instead of bought? See Exchange a rental or Return a rental.