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Quick answers
Where is my order?
Rentals normally arrive at least 10 days before the event. To check your live order status, click here.
My tuxedo doesn’t fit. What do I do?
For rentals, use the Online Exchange Form to request a new size. Sizing replacements are free within 48 hours of initial delivery. For purchase orders, initiate a return.
Can I edit my order?
Order changes and updates can be requested up to 30 days before your event date. We’ll do our best to accommodate your request, but changes are not guaranteed. Within 30 days of your event, we can’t make any changes to rental orders. Send us a message above with your order number. If something doesn’t fit once it arrives, use the exchange form.
How do I return my rental?
Pack everything in one box, attach the prepaid return label, and drop it at UPS within 3 days after your event. Need a new label?
Can I cancel my order?
Rental orders can be cancelled up to 30 days before your event date for a refund, minus a $35 cancellation fee. Within 30 days of your event, your order may already be getting ready to ship, so a cancellation may not be possible. Contact us as soon as you can and we’ll do our best to help. To cancel, send us a message with your order number.
More answers in our FAQ.
Other ways to reach us
National Tuxedo Rentals, 100 Ward Ave, Trenton, NJ 08609
Respectful Communication
We understand that wedding planning can be stressful, but being frustrated does not excuse rude or disrespectful behavior toward our staff. Our team is here to help, and we expect all communication to remain respectful. If a customer becomes rude, abusive, threatening, or otherwise inappropriate, we may end the conversation and decline further assistance or services. We’re happy to help resolve concerns, but we will not tolerate our staff being mistreated.
