RENTAL POLICY
Replacements & Fees
You will receive your rental 10-14 days before your event date. Make sure to try on your items within 48 hours of receiving them to qualify for free sizing replacements. If you need a sizing replacement after trying on your items, simply Request A Replacement, using our online form. Your new item/s will ship out the same or next business day for arrival before your event. You don’t have to send anything back to get a new item, hold on to all items and return everything together after your event.
Orders Over $50
Sizing replacements are free if requested within 48 hours of your initial delivery. Style changes require a $15 flat-rate processing fee.
Orders Under $50
All replacements (sizing/style) require a $15 flat-rate shipping/processing fee.
Order Changes/Updates
If your items have not shipped yet, please contact us as soon as possible and we will make the change for you. Style swap fees may apply depending on pricing differences.
If your items have shipped, please wait until your items arrive to try on for sizing purposes. Then, Request A Replacement using our online form (Note: style changes require a $15.00 fee if requested after shipment).
Shipping Info & Costs
Orders Over $139 – Qualify For FREE Roundtrip Shipping.
Orders over $75 – Pay $14.95 for delivery & receive Free Return Shipping.
Orders under $75 – Pay $14.95 for delivery + $14.95 for return shipping.
Express delivery options are available at an added cost which is calculated at checkout based on the size and weight of your items.
When your tuxedo ships you will be notified by email with your tracking information. We ship throughout the contiguous United States – we do not ship to Hawaii, Alaska or other island territories..
Rental Return Process
There is no cost to you when it comes to returning your items! When you are ready to return after your event, pack up your items into the original box, and place the included pre-paid return label on the exterior of the box, covering the original shipping label. Then, choose one of the following:
Your prepaid return label is a UPS label. Once your box is packed and labeled, you can return it any of these ways:
- Drop it off at any UPS location or UPS drop box. Find a UPS drop-off near you.
- Drop it off at a CVS. Most CVS Pharmacy stores are UPS Access Points and accept prepaid UPS returns. Find a UPS Access Point near you.
- Hand it to your UPS driver, or schedule a pickup. Give the box to any UPS driver, or schedule a UPS pickup at ups.com.
If for any reason you run into a problem with getting your tuxedo back to us, please just call and let us know when you will be able to. We want to make every part of your renting experience as pleasurable as possible, even the return. Thank You!
Lost Return Label
If you have lost your return label, we offer replacement labels for only $15, which includes a FREE Rental Extension to waive all late fees that would have otherwise been incurred.
$15 Shipping Label Replacement: Click Here
Alternative Option: You may opt to not use a replacement label and ship the items back at your own expense using any shipping method you choose.
Lost or Stolen Packages
Proof of delivery. Every order ships with a tracked carrier (UPS). An order is considered delivered when the carrier’s tracking marks it delivered to the address on your order, and that delivery confirmation is proof that we met our shipping obligation. It is your responsibility to monitor the tracking, to arrange for the package to be received at a secure location, and to bring it inside promptly once it arrives.
48-hour window to report a problem. Any issue with a delivery, including a package that tracking shows as delivered but that you did not receive, must be reported to us at info@nationaltuxedorentals.com within forty-eight (48) hours of the carrier’s delivery time. We cannot honor claims made after this window.
Delivered, with no issue reported in time. If tracking confirms the package was delivered and we are not notified of a problem within 48 hours of that delivery, we will not send a replacement. This includes a package that was delivered and then left unattended, for example outside a door, for more than 48 hours before it was reported missing or stolen. Once a package is confirmed delivered, we are not responsible for items that are lost or stolen because they were not secured or reported in time, and we will not send new items free of charge in that situation.
Carrier errors and delivery exceptions. If the carrier’s tracking shows a genuine delivery problem, such as a delivery exception, a package marked delivered to the wrong address, or a package lost in transit, we will correct the issue or send a replacement at no charge to you. These cases are resolved directly with the carrier, so please report them to us right away so we can open a claim on your behalf.
Delivered and then stolen. If a package is confirmed delivered and is then stolen, and you notify us within 48 hours of delivery, we may, at our discretion, send a replacement. To be considered, you must file a police report for the stolen package and email a copy of that report to info@nationaltuxedorentals.com along with your replacement request. Replacements in this situation are not guaranteed and depend on garment availability and the timing of your event.
Nothing in this section reduces your responsibility to return every rental item on time. Items that are not returned remain subject to the applicable late fees and replacement costs.
Cancellation Policy
Rental orders can be cancelled before shipment for a full refund, minus a $35 cancellation fee. If your items have shipped, a partial credit may be issued if the unused items are returned to the shipper, prior your event date. You must contact us to request a Return Authorization before shipping your item/s back. In order to be eligible for a partial refund, the shipment must be postmarked with a date prior to your Event Date. No exceptions.
Postponed Events: If your event is postponed, you must purchase a rental extension to cover the additional time that your items will remain in your possession. By default, your rental is due back in the mail by 3 calendar days after the original event date on your order. You can purchase a rental extension at $25 for 7 additional days/per-person which is much more economical than being subject to our standard $20-per-day/per-person late fee.
RETAIL/PURCHASE POLICY
Return Policy For Purchases
If you have purchased retail items, you may be eligible for a refund if the items are returned within 30 days of delivery and before your Event Date (stated at checkout). You may not be eligible for a refund if your Original Event Date has passed. To return your items and ensure that your refund is processed, you must contact us to request a Return Authorization before shipping your item/s back. The shipment must be postmarked with a date that is 30 days or less from the initial delivery date and before your Event Date.
Shipping Info & Costs
For retail items being shipped via Ground Shipping, there is a flat-rate shipping cost of $14.95.
If your items need to be express shipped, the pricing will be calculated at checkout and is determined by factors such as package size, weight and shipping location.